Maximizing ATM uptime directly impacts your revenue. A systematic approach to monitoring and response keeps your machine profitable.
Why Uptime is a Revenue Driver
Offline hours convert to missed withdrawals and smaller checks. Monitoring and alerting reduce downtime windows.
Alert Types to Enable
Low cash, dispenser error, printer out, communications down, card reader error. Choose thresholds that give enough lead time to act.
Response Plan
Define who receives alerts, time windows for action, and when to escalate to a site visit. Keep spare paper and basic parts in the vehicle.
Cash Forecasting
Look at last eight weeks and the event calendar. Load before long weekends and fight nights. Track cash out events to tighten the plan.
Response Windows
Many issues can be cleared in minutes remotely. Field visits are often planned same day inside the core area.
Uptime Measurement
Total hours online divided by total hours in the period. Log the cause for any outage longer than fifteen minutes.