Quick troubleshooting can resolve most ATM issues remotely, reducing downtime and maintaining revenue flow for your Las Vegas business.
Fast Checks Before a Visit
Power cycle the modem or router, reseat Ethernet, confirm power at outlet, check cassette seating, and replace receipt paper.
Dispenser and Printer Notes
Look for jam codes, remove misfed notes carefully to avoid torn corners, and re-test with a small local withdrawal.
Card Reader and Communications
Use a cleaning card on the reader and verify the APN or network settings on wireless. Ensure the cabinet is grounded.
When to Dispatch a Visit
If remote steps fail or an error repeats, plan a same day visit inside the core area.
Documentation Best Practices
Keep an issue log with error code, time to resolution, and any parts used.